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Custom, Made to Order and Special Order Terms and Conditions

CUSTOM & MADE TO ORDER

Ordering

Our stock offers a large selection of dresses that are available for immediate delivery in a huge range of sizes and colours, however if you do not find the exact size and colour you require or if you want to explore our many custom colour options, these options are available in many of our styles!

Many Jadore & Les Demoiselle dresses can be ordered and made in your chosen size, colour and fabrication and expedited as a RUSH ORDER (additional cost applies) where applicable from one of the available selections.

Time Frame

Our Custom & Made to Order dresses are created over a 10-12 week timeframe. This 10-12 week period starts from the time that you have chosen the style, size and colour and payment for your dress has been received. We also offer a RUSH ORDER service, which expedites delivery to 6-8 weeks for an additional charge (where applicable). This can be selected by choosing the applicable options on the Product Detail page. Please contact us if you require an item sooner then this time period as this may be accommodated in certain circumstances.

If you have any questions in regards to the timing of your order please e-mail customercare@vividdresses.com.au.

Sizing & Fit

When deciding which size is best for you, please choose carefully and if necessary contact our helpful stylists via e-mail at customercare@vividdresses.com.au who will be able to assist with recommendations as to the best size to select.

Jadore & Les Demoiselle

Custom Sizes are between Australian Sizes 2 and 4, and sizes 20, 22, 24, 26, 28 and 30 (where applicable). An additional charge applies for custom sizes 2 and 4 (where applicable), and an additional charge of applies for sizes 20, 22 and 24 (where applicable). For sizes 26, 28, and 30 an additional charge of 50% of the cost of the dress will apply. Please contact customercare@vividdresses.com.au if your required size is not available on your chosen product’s Product Detail page and we can advise on fit and availability.

Some items may offer Custom Sizes at no additional fee. Some garments are not offered in all sizes. Each individual product will list the sizes available to be ordered on the Product Detail page. Please refer to the individual Product Detail page for specific information on the item you’d like to order. The sizes offered for each particular product is subject to change. Vivid Dresses reserve the right to withdraw certain sizes for order at our discretion.

If you would like any advice on sizing, please email customercare@vividdresses.com.au and we will be more then happy to assist!

Fabrics

Our fabric choices include but are not limited to Chiffon, Mesh, Lace, Jersey, etc. Each product description will include its fabric and composition. Due to the delicate nature of these fabrics, they can be easily marked and pulled, so be cautious in handling them or when wearing jewelry. There may be slight differences in the weave due to the fabric variations from time to time.

Colour

Our buying team has especially picked the custom colours available. Sometimes a slight variation by 5% in dye lot can occur, so it is advisable to purchase bridesmaid orders together at the same time to avoid any variation in colour. Some colours may not be available due to fabric availability and you will receive an e-mail should the colour selected not be available for any reason.

If you choose to use the Custom Colour option, an additional charge per dress will be incurred on orders of fewer than three (3) dresses (Jadore & Les Demoiselle only).

Each garment is only offered in a range of colours in its original fabrication.

Custom Colours are only available in some styles. Each individual product will list the Custom Colour options available to be ordered on the Product Detail page. Please refer to the individual Product Detail page for specific information on the item you’d like to order. The Custom Colours offered for each particular product is subject to change. Vivid Dresses reserve the right to withdraw certain colours for order at our discretion.

Custom Design

Should you wish to customize a design, add a feature or have a design element included or excluded, please e-mail customercare@vividdresses.com.au to discuss your requirements. We are not always able to accommodate all requests as some designs do not allow for changes to be made and it is at the designer’s discretion.

Please note, this is only available to any item that is part of our Custom & Made to Order range and does not apply to our ready to wear or immediate delivery ranges.

Cancellations

Once you have placed an order with Vivid Dresses, the order will be processed automatically. Many of our dresses are made to order so once your order has been placed and processed, you are not able to later cancel the order and your payment will not be refunded due to change of mind or the rise of unforeseen circumstances.

Minor changes on your order may be allowed via email within the first 24 hours of you placing the order and is at the discretion of Vivid Dresses. It is your responsibility to provide the correct information required to process your order. Custom, Made to Order and Special Order items cannot later be exchanged or returned as they are made or ordered especially for you and your needs.

Vivid Dresses reserves the right to cancel your order if the product has become unavailable, discontinued or no longer in production. In addition we reserve the right to cancel your order if you have provided unauthorised credit card payments or if you have provided incomplete or invalid personal details required to fulfill your order. Vivid Dresses also reserves the right to change or alter any products featured on our website without any prior notice.

Returns

All Vivid Dresses Custom & Made to Order orders, once confirmed are final. There are no returns as per our Returns Policy, which can be viewed HERE.

SPECIAL ORDER

We carry a large selection of styles, colours and sizes from the designers we stock, however in the instance that you’ve seen a piece from one of our designers that is not featured on our website or not available in the size and colour you require, don’t despair!

In many cases, we are able to get this item in for you as a Special Order, based on availability. Special Orders are items that are not in stock however can be ordered in specifically for you or in stock items that can be ordered in different sizes and colours that are either sold out, out of stock or not stocked.

Special Order items are ordered in for you from our supplier and are not made to order.

To find out if the piece you’re after is available, e-mail customercare@vividdresses.com.au with your request and our team will do their best to locate your item. The allocated size, colour and style cannot be changed once your order has been processed. If available, this item will be uploaded to our website for you to purchase. Unfortunately, as these items are not part of our inventory, all Special Order’s are final and no return is permitted as per our Returns Policy, which can be viewed HERE.